Return & Refund Policy

Effective Date: July 27, 2026

At The Jersey Guy, every item we produce is custom-made specifically for you. Because your apparel is personalized with your selected design, colors, names, numbers, logos, and other custom details, we are unable to accept returns or exchanges.

Custom-Made Products

All products sold by The Jersey Guy are made to order. By placing an order, you acknowledge and agree that:

• Your order is being manufactured specifically for you.

• You have reviewed and approved all design details, including colors, artwork, names, numbers, sizes, and any custom information provided.

• Once production begins, your order cannot be canceled, returned, or exchanged.

No Returns or Refunds

Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds for:

• Incorrect size ordered by the customer

• Change of mind

• Color preferences after ordering

• Design choices that were approved prior to production

• Custom names, numbers, or personalization

• Team or organization orders

Please carefully review your sizing and order details before completing your purchase.

Manufacturing Errors or Defective Products

We stand behind the quality of everything we make.

If you receive an item that has:

• A manufacturing defect

• Incorrect customization due to our error

• Damage that occurred during production

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, include:

• Your order number

• Photos clearly showing the issue

• A brief description of the problem

If the issue is determined to be our error, we will repair or replace the item at no additional cost.

Sizing

Sizing charts are provided whenever possible. Because every item is custom produced, we cannot exchange products due to incorrect size selection.

If you are unsure about sizing, please contact us before placing your order. We're happy to help.

Color & Artwork

We make every effort to accurately display product colors and artwork. Please note that colors may vary slightly due to differences in monitor, phone, and printer settings.

Minor color variations do not qualify for returns or refunds.

Order Changes

Order changes or cancellations may only be requested before production has begun. Once your order has entered production, no changes or cancellations can be made.

Contact Us

If you have any questions regarding your order or believe there is an issue covered under this policy, please contact us before initiating any chargeback or payment dispute. We are committed to resolving legitimate issues quickly and fairly.

Thank you for supporting American-made custom apparel.

The Jersey Guy
USA Made in California
Wear the Bear™